Cancellation and Refund Policy

This policy explains when cancelling an ATDS booking costs money and how refunds work. ATDS is operated by Anna Temporary Drivers Services.

1. Cancelling a booking

• Free until the driver starts coming to your pickup point. We tell you by call or message when the driver sets out (the ATDS app will also show it once it is available).
• ₹200 if you cancel after the driver has started coming to you, because the driver has already set out for your booking.

2. If you are not at the pickup point

When the driver arrives, the driver waits up to 15 minutes free. If the trip has not started by then and you cannot be reached, the booking is cancelled and the ₹200 cancellation fee applies.

3. Paying a cancellation fee

The fee is paid online to ATDS through our payment provider, Razorpay, using a payment link we send you. You can make your next booking once the payment is confirmed.

4. When ATDS or the driver cancels

You pay nothing. If an assigned driver cancels, we look for another driver straight away. If no driver can be found, the booking is cancelled at no cost to you, and anything you paid online for it is refunded in full.

5. Refunds for online payments

If you were charged twice or charged more than the correct fare, we refund the extra amount. If you paid for a booking that ATDS cancelled, we refund the full amount. Refunds go to the same payment method (UPI, card or bank account) within 5 to 7 working days after we confirm them. Your bank may take a little longer to show the money.

6. Fares paid in cash

If you paid in cash and believe you were charged more than the correct fare, contact us with the booking number. We check the trip record and arrange the refund of any excess.

7. Driver subscriptions

The ₹1,000 monthly driver subscription is not refundable. Unused days stay usable until the subscription ends, and renewing early adds a new month after the current end date.

8. How to ask for a refund

Call 9848707541 (Open 24 hours, 7 days a week) or write to annatemporarydriverservice@gmail.com with your booking number, the payment reference and what went wrong.